Legal

Refund Policy

This policy describes how kylescope approaches subscription cancellations, service disputes, staged payments, and discretionary refunds, subject to mandatory local law.

By creating an account, placing an order, subscribing, uploading files, or continuing to use the platform, a user acknowledges these terms and policies as part of the service relationship, subject to any non-waivable rights that apply under local law.

Subscription products

Recurring plans should be disclosed clearly before checkout, including billing amount, cadence, renewal logic, and cancellation mechanics.
Unless mandatory law requires otherwise, partial-period refunds may be limited once paid access has been provisioned or materially consumed.
Operational failures, billing errors, duplicate charges, or material non-delivery may be reviewed individually for corrective action, credit, replacement access, or another commercially reasonable remedy.

Writing services and quote-based work

Custom writing, editing, and consultation work should be governed by clear scope, timeline, revision, and approval terms before delivery starts.
Unless the company agrees otherwise, work may begin after an upfront payment is made, with the remaining balance due on completion or release of final deliverables.
Where work has already begun, refunds may be limited to the undelivered portion of the service, subject to fairness, evidence, platform records, and applicable law.
Rush work, custom research, or bespoke drafting may carry separate non-refundable or partially refundable components if disclosed in advance.
A lower-budget arrangement or phased scope may still be accepted at the company’s discretion, but that flexibility does not create a waiver of the company’s general payment, limitation, or dispute policies.

Consumer rights and dispute posture

Nothing in this policy is intended to override mandatory statutory consumer rights in any jurisdiction.
Refund review does not operate as an admission of fault, liability, legal breach, or waiver of any defense available to the company.
Cross-border subscription, digital services, and consumer-protection rules should continue to be reviewed carefully as the business expands.